SMS Privacy Policy

Effective Date: February 5, 2026

This SMS Privacy Policy (“SMS Policy”) explains how Building Investigation Services (“BIS,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when we communicate by text message/SMS/MMS using our business phone numbers.

SMS Data Sharing Policy

We do not share your SMS information with third parties except as required by law.
We do not transfer your personal information to any external organizations for any purpose, even with your consent.

To contact us regarding your SMS data, email intake@buildinginvestigationservices.com or call 800-311-3132.

1) Scope

This SMS Policy applies to:

  • Customers, prospective customers, and other individuals who text us or receive texts from us, and

  • Applicants/employees who receive texts related to onboarding and employment communications.

2) What information we collect for SMS

When you text us or we text you, we may collect and process:

  • Phone number

  • Message content (including any photos, attachments, or information you choose to send)

  • Message metadata (such as date/time, delivery status, and conversation logs)

  • Your name or identifiers you provide in the conversation

  • Appointment and service details necessary to schedule, confirm, or support your request

  • Onboarding details necessary to support employee onboarding communications (limited to what is needed)

3) Message types and how we use SMS

We use SMS/text messaging only for the following message types:

A) Account Notification (examples include):

  • Appointment confirmations and scheduling communications (reminders, confirmations, and basic coordination)

B) Customer Care (examples include):

  • Answering customer questions and requests that you initiate by text (including follow-ups needed to resolve your inquiry)

  • New employee onboarding communications (start-date logistics, training instructions, document reminders, and operational updates)

We do not use these numbers for marketing or promotional texting.

4) Consent and message frequency

  • If you initiate contact by texting us, you consent to receive text messages reasonably related to your inquiry and necessary follow-ups.

  • If you provide your phone number for scheduling or coordination, you consent to receive texts related to Account Notification and Customer Care communications described above.

  • For employee onboarding communications, consent may be obtained during hiring/onboarding and is limited to work-related logistics and operational communications.

Message frequency varies depending on appointment activity, the nature of your inquiry, and onboarding needs.

5) Opt-out and help

You can opt out of receiving SMS at any time by replying STOP to any message. After you opt out, you may receive one additional message confirming your opt-out.

For help, reply HELP or contact us at:

  • Website: buildinginvestigationservices.com

  • Contact page: buildinginvestigationservices.com/contact

  • Phone: 800-311-3132

  • Email: intake@buildinginvestigationservices.com

6) Service providers and sharing

We use service providers to enable business texting and related communications. These providers may process your phone number, message content, and messaging metadata on our behalf to deliver messages and manage conversations (including our phone/texting platform provider and telecommunications partners).

We may share SMS-related information:

  • With our service providers to deliver messages, operate our texting systems, and support our business operations

  • To comply with law or respond to lawful requests (such as subpoenas, court orders, or other legal processes)

  • To protect rights, safety, and security of our business, customers, employees, and others

  • In connection with a business transaction (such as a merger, acquisition, restructuring, or sale of assets), where permitted by law

We do not sell your personal information.

7) Data retention

We retain SMS records (including message content and logs) for as long as reasonably necessary to:

  • Provide services and support,

  • Maintain business records,

  • Resolve disputes, and

  • Comply with legal, regulatory, or contractual requirements.

Retention periods may vary depending on the type of communication and applicable obligations.

8) Security

We take reasonable administrative, technical, and physical measures designed to protect SMS-related personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) Important SMS notes (please read)

  • Do not send sensitive information by text. Please do not text Social Security numbers, driver’s license numbers, bank account information, credit card numbers, medical information, or other highly sensitive data.

  • Text messages may be visible on your phone screen and accessible to anyone with access to your device or messaging account.

  • Message and data rates may apply.

10) Children’s privacy

Our SMS communications are not directed to children under 13 (or under 16 where required by law). We do not knowingly collect personal information via SMS from children.

11) Your rights and requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information we hold. To make a request, contact us using the information in Section 5.

12) Changes to this SMS Policy

We may update this SMS Policy from time to time. The Effective Date above indicates when it was last revised. Material changes will be posted on our website or otherwise communicated when appropriate.

13) Contact us

If you have questions about this SMS Policy or our privacy practices, contact:

Building Investigation Services
Website: buildinginvestigationservices.com
Phone: 800-311-3132
Email: intake@buildinginvestigationservices.com